Privacy Policy

1. Introduction

Serene Peak Sdn Bhd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serene-peak.com or use our services.

This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Company information and job title
• Communication preferences
• Information provided in forms, surveys, or correspondence
• Payment and billing information (when applicable)

2.2 Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our remote work consulting services
• Responding to your inquiries and providing customer support
• Sending newsletters and marketing communications (with your consent)
• Processing payments and managing billing
• Analyzing website usage to improve user experience
• Complying with legal obligations and protecting our rights
• Detecting and preventing fraud or security breaches

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you voluntarily provide information or agree to receive communications
• Contract performance: To provide services you've requested
• Legitimate interests: For business operations, security, and improvement of services
• Legal compliance: To meet regulatory and legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist in our operations
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with mergers, acquisitions, or asset sales
• With your consent: When you explicitly agree to information sharing

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup systems
• Incident response procedures

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer information: For the duration of our business relationship plus 7 years
• Marketing communications: Until you unsubscribe or object
• Website analytics: Typically 2-3 years
• Legal obligations: As required by applicable laws

8. Your Rights

Under Malaysian data protection laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Withdrawal of consent: Withdraw consent for data processing
• Limit processing: Request restriction of certain processing activities
• Data portability: Receive your data in a structured format
• Complaint: Lodge complaints with the Personal Data Protection Department

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and security

You can manage cookie preferences through your browser settings or our cookie management tool. For more details, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

We may transfer your personal information to countries outside Malaysia for processing. When we do so, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Your explicit consent

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our website or services

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Malaysian courts.